My house is old, very old. Recently. one of the basement windows needed to be replaced because the cat kept using it to get out. More problems followed. The kitchen sibk had a hole in it, which meant it had to be ripped out, as water seeped into the foundation of the house. Something needed to be done immediately, so I approached a home improvement store. I asked for a window and was told a representative would visit me in a few weeks.

1. Should have emphasized the urgency of getting the project done as soon as possible. It was a few weeks before a representative contacted me and mentioned when he would visit me to measure the window. It arrived in the middle of May. He said the new window would be installed in 6 weeks.

In the meantime, family and friends tried to provide a window covering that the cat couldn’t push or move. A friend got a wooden deck and nailed it in place. The cat couldn’t get the panel out.

2 For counter and sink replacement, I first tried at a home improvement store in April. Three months later, the project hadn’t even started and he was desperate to do something.

The reason was that my project was not prioritized and was placed at the bottom of the list. I requested and received a refund of my deposit. Apologies were offered that materials were delayed and/or not available. So I tried the second home improvement store. This time, I measured the counter and drew a sketch to take to the store.

.3. Providing measurements and maybe a quick photo or two helps speed things along, though a polite question when someone will arrive to take measurements can’t hurt either. Your peace of mind matters!

4. The second store had counter and cabinet materials available to choose from. And the fact that those materials did NOT have to be ordered saved me a three month wait.

If the store already has the items you need in stock, choose the material items available in stock. You may get a discount or find out that those items are on sale!

5. Ask when the measurements will be taken. And once they are, remember to follow up by calling customer service and asking when the installation will take place and how much the job will cost. NEVER ASSUME THAT THINGS WILL BE DONE WHEN YOU EXPECT OR THAT EVERYTHING WILL BE AFFORDABLE. It probably won’t be.

6. Go ahead and demand the information you need to know and clearly mention any emergencies. You will save wasted time and complete your project. Good luck!

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