Before filing and registering for online complaints, you need to understand:
What is the complaint?
An expression of dissatisfaction made to an organization related to its products or services or the complaint handling process itself, where a response or resolution is explicitly or implicitly expected and reset.
Why do customers complain?
• Your expectations have not been met!
• To release your anger
• To help improve the service
• Most importantly, concerns for others who also use the services and businesses.
The most common online complaints are against
• Misinformation
• Bad customer service
• Overlay
• Lack of adequate information
• Delay
• Lack of response from the service provider
What is the benefit of redirecting a complaint?
• Direct and free customer communication about service failures, competitive offers, etc., without the additional cost of conducting a survey.
What does an online complaint offer?
• Increase customer service
• Build long-term relationships in front of the services believed and make a call to action in the face of complaints that are received and attended to.
Customer needs in submitting complaints online
Reporting needs
• Needs related to complaints
• To have your concerns addressed quickly, fairly and adequately
• Receive what they have denied and perhaps an apology.
• Have action taken to rectify a problem and address a concern
Need as an individual
• To be heard
• Will be understood
• Be respected
Also, if you, as a consumer, have a complaint about the quality of a brand, product, or service, you can file a consumer complaint online and seek redress. Different types of complaints can be filed depending on the specific issue by visiting the relevant consumer court and filing the necessary document. With this, one can register for consumer complaints online through the following steps:
Website
The government runs a portal mainly related to consumer online resource consultation and complaints.
Record
To file a complaint, the consumer must first register on the site. The online registration form must be completed with the name, email, address and other necessary details.
file a complaint
A complaint can be filed against any trademark or service provider. The online reporting system has a drop-down menu of sectors, segments and brands, which includes all brands registered with the Department of Consumer Affairs.
process
The nature of the complaint, details of the persons involved and supporting documents can be attached to the online complaint. The consequences and the relief sought can also be in a particular way.
State
Once submitted, complaints are assigned an electronically generated number. This can be used to track the status of the complaint until it is resolved.
If you feel cheated after buying a defective product or poor service and you plan to go to the Consumer Courts, you should know that instead of going directly to the consumer courts, it is more effective to file a complaint with an Online Consumer Forum.